Once an order has been placed, we are unable to amend or cancel the order. We dispatch orders as quickly and efficiently as possible to ensure the best experience for our customers.
Once your order has been dispatched, you'll receive a confirmation email with a tracking link. You can also track your order at any time by logging into your OFFEND account and visiting your order history.
Please allow up to 30 minutes for your confirmation email to arrive, please check your spam or junk folder. If you still haven't received it after this time, please contact our Customer Services team.
If your order hasn't arrived within 24 hours of your estimated delivery date, please get in touch with our Customer Services team with your order number so we can investigate. We also recommend checking your tracking information.
Please note, all orders reported as lost, or disputed as delivered, are subject to an investigation with our courier. This typically takes 5 working days.
If you have received an incorrect item or missing an item, please contact our Customer Services Team, for us to investigate.
You can return your item within 14 days of receiving your order, provided it is unworn, unwashed, and with all original tags attached.
You can make a return here.
Please get in touch with a member of our Customer Services team with your order details and we will be happy to help.
Please find our refund/returns policy here.
We accept all major credit and debit cards, including Visa, Visa Electron, MasterCard, Maestro, and American Express. You can also choose to pay securely via PayPal.
We also offer Clearpay to all customers, allowing you to spread the cost of your purchase with interest free instalments.
Gift cards are available to purchase here, the gift card will be delivered by email.
You can check your balance by contacting the Customer Services team, using your gift card code.
Gift cards are non-refundable and expire after 12 months.
Anything that you buy with an OFFEND gift card and return in accordance with our returns policy will be refunded to an OFFEND gift card. If you part pay for an order using a gift card and then return part of an order, we will refund monies paid from the gift card first.
Clearpay will let you spread the cost of your order into instalments, interest-free, at checkout:
- Pay in 3 / Pay in 30 days
- Both are subject to a soft credit check that won't affect your credit score.
Missed or late payments may be subject to a fee and can affect your ability to use Clearpay in future - this is managed directly by Clearpay, not OFFEND.
Returns and refunds on Clearpay orders are processed as normal; your instalment plan will be adjusted or cancelled once your return is received.
For full terms, please visit Clearpay's website.
To create an account with us, just head over to the account section on our website and click sign up or click here. You will have access to all the below benefits:
We are really sorry to hear you would like to delete your account. Please contact our Customer Services team who will be happy to help.
If you would like to update or change any of the information linked to your account, simply log in using your credentials. Once you’re signed in, navigate to the Profile section, where you can review and edit your personal details, preferences, and other account information.
If you have a complaint, please contact our Customer Services team.
Need help? Contact our Customer Services team.
Our Customer Services team aims to respond within 24 hours. You can reach us via live chat between 9am - 4pm Monday-Sunday, or alternatively via our Contact Us page.
Please provide as much information as possible in the first instance to ensure a prompt and speedy resolution.
